{"id":932,"date":"2023-11-20T12:21:04","date_gmt":"2023-11-20T12:21:04","guid":{"rendered":"https:\/\/transparencia.caaf.es\/?page_id=932"},"modified":"2023-11-20T12:22:48","modified_gmt":"2023-11-20T12:22:48","slug":"procedimiento-para-la-presentacion-de-quejas-y-reclamaciones-sobre-el-funcionamiento-del-servicio","status":"publish","type":"page","link":"https:\/\/transparencia.caaf.es\/?page_id=932","title":{"rendered":"Procedimiento para la presentaci\u00f3n de quejas y reclamaciones sobre el funcionamiento del servicio"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"932\" class=\"elementor elementor-932\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3362a472 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"3362a472\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[{&quot;_id&quot;:&quot;1e79eeb&quot;,&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;]}],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-21da810\" data-id=\"21da810\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b3a20e4 elementor-align-left elementor-widget elementor-widget-raven-heading\" data-id=\"7b3a20e4\" data-element_type=\"widget\" data-widget_type=\"raven-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"raven-widget-wrapper\"><h5 class=\"raven-heading raven-heading-h5\"><span class=\"raven-heading-title \">Consorcio de Abastecimiento de Aguas a Fuerteventura (CAAF)<\/span><\/h5><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53339b3 elementor-align-left elementor-widget elementor-widget-raven-heading\" data-id=\"53339b3\" data-element_type=\"widget\" data-widget_type=\"raven-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"raven-widget-wrapper\"><h1 class=\"raven-heading raven-heading-h1\"><span class=\"raven-heading-title \">Servicios y procedimiento<\/span><\/h1><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-799f324 e-flex e-con-boxed e-con e-parent\" data-id=\"799f324\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e450f1 e-flex e-con-boxed e-con e-parent\" data-id=\"2e450f1\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6d42d38 e-con-full e-flex e-con e-child\" data-id=\"6d42d38\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f24b3f9 elementor-widget elementor-widget-heading\" data-id=\"f24b3f9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Procedimiento para la presentaci\u00f3n de quejas y reclamaciones sobre el funcionamiento del servicio. <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e13daaa e-flex e-con-boxed e-con e-parent\" data-id=\"e13daaa\" data-element_type=\"container\" id=\"hr-difuminado\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc82c4e hr-difuminado elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"bc82c4e\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-13dfd21 e-con-full e-flex e-con e-parent\" data-id=\"13dfd21\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-c37d140 e-con-full e-flex e-con e-child\" data-id=\"c37d140\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-90fe489 elementor-widget elementor-widget-jet-tabs\" data-id=\"90fe489\" data-element_type=\"widget\" data-settings=\"{&quot;tabs_position&quot;:&quot;top&quot;,&quot;no_active_tabs&quot;:&quot;false&quot;}\" data-widget_type=\"jet-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"jet-tabs jet-tabs-position-top jet-tabs-move-up-effect \" data-settings=\"{&quot;activeIndex&quot;:0,&quot;event&quot;:&quot;click&quot;,&quot;autoSwitch&quot;:false,&quot;autoSwitchDelay&quot;:3000,&quot;ajaxTemplate&quot;:false,&quot;tabsPosition&quot;:&quot;top&quot;,&quot;switchScrolling&quot;:false,&quot;switchScrollingOffset&quot;:0}\" role=\"tablist\">\n\t\t\t<div class=\"jet-tabs__control-wrapper\">\n\t\t\t\t<div id=\"jet-tabs-control-1521\" class=\"jet-tabs__control jet-tabs__control-icon-left elementor-menu-anchor active-tab\" data-tab=\"1\" tabindex=\"0\" role=\"tab\" aria-controls=\"jet-tabs-content-1521\" aria-expanded=\"true\" data-template-id=\"false\"><div class=\"jet-tabs__control-inner\"><div class=\"jet-tabs__label-icon jet-tabs-icon\"><svg class=\"e-font-icon-svg e-fas-info\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M20 424.229h20V279.771H20c-11.046 0-20-8.954-20-20V212c0-11.046 8.954-20 20-20h112c11.046 0 20 8.954 20 20v212.229h20c11.046 0 20 8.954 20 20V492c0 11.046-8.954 20-20 20H20c-11.046 0-20-8.954-20-20v-47.771c0-11.046 8.954-20 20-20zM96 0C56.235 0 24 32.235 24 72s32.235 72 72 72 72-32.235 72-72S135.764 0 96 0z\"><\/path><\/svg><\/div><div class=\"jet-tabs__label-text\">Informaci\u00f3n<\/div><\/div><\/div>\t\t\t<\/div>\n\t\t\t<div class=\"jet-tabs__content-wrapper\">\n\t\t\t\t<div id=\"jet-tabs-content-1521\" class=\"jet-tabs__content active-content\" data-tab=\"1\" role=\"tabpanel\" aria-hidden=\"false\" data-template-id=\"false\"><style>.bloque-general{padding: 20px;color: #2d2d2d !important;}.parrafo{display: inline-block;margin-bottom: 1em;}.parrafo a{color: #012E72;}\t.txtUl {list-style: none; margin-top: 1em;margin-bottom: 1em;\t }.txtUl li {\t   margin-bottom: 1em;\t }.txtUl li:before {\t   margin-right: 10px;\t   content: \"\\2014\";\t   color: #022F72;\t   width: 1.2em;\t   text-align: center;\t   display: inline-block;\t }.txtUl a {\t \tcolor: #003DF6;\t }.imagen-centrada {display: block; margin: auto !important; margin-top: 2em; margin-bottom: 2em !important; border-radius: 5px !important; max-width: 50% !important; height: auto !important;<\/style>\n<div class=\"bloque-general\">\n\t<div class=\"encabezado\">\n\t\t<!--<h3>CRISTOBAL DE VERA CABRERA - Consejero Delegado<\/h3>-->\n\t<\/div>\n\t<div class=\"txtBloque\">\n<p><a href=\"https:\/\/sede.caaf.es\/publico\/procedimiento\/CAAF023\">Enlace al procedimiento<\/a>.<\/p>\n\n<p>Descripci\u00f3n<\/p>\n\n<div class=\"text-justify\" id=\"ctl00_ctl00_MainContentPlaceHolder_PageContentPlaceHolder_infoElemListView_ctrl0_contenidoPanel\" style=\"box-sizing: border-box; text-align: justify;\">\n<p style=\"box-sizing: border-box; margin: 0px 0px 15px; text-align: justify;\"><span id=\"ctl00_ctl00_MainContentPlaceHolder_PageContentPlaceHolder_ctl01_contenidoLabel\" style=\"box-sizing:border-box\">El abonado puede manifestar cualquier insatisfacci\u00f3n o disconformidad con la actuaci\u00f3n de la organizaci\u00f3n, as\u00ed como realizar cualquier sugerencia sobre su funcionamiento. Con este sistema pretendemos la mejora continua de nuestros procesos y servicios.&nbsp;<\/span><\/p>\n\n<p style=\"box-sizing: border-box; margin: 0px 0px 15px; text-align: justify;\"><span id=\"ctl00_ctl00_MainContentPlaceHolder_PageContentPlaceHolder_ctl01_contenidoLabel\" style=\"box-sizing:border-box\">Se entiende por:<\/span><\/p>\n\n<ul style=\"box-sizing: border-box; margin-top: 0px; margin-bottom: 10px; list-style: square;\">\n\t<li style=\"box-sizing: border-box; text-align: justify;\"><span id=\"ctl00_ctl00_MainContentPlaceHolder_PageContentPlaceHolder_ctl01_contenidoLabel\" style=\"box-sizing:border-box\"><strong style=\"box-sizing:border-box; font-weight:bold\">Sugerencia:<\/strong><span>&nbsp;<\/span>aportaci\u00f3n de ideas, iniciativas o cualquier otro comentario relativo a nuestras actuaciones.<\/span><\/li>\n\t<li style=\"box-sizing: border-box; text-align: justify;\"><span id=\"ctl00_ctl00_MainContentPlaceHolder_PageContentPlaceHolder_ctl01_contenidoLabel\" style=\"box-sizing:border-box\"><strong style=\"box-sizing:border-box; font-weight:bold\">Queja:<\/strong><span>&nbsp;<\/span>manifestaci\u00f3n de insatisfacci\u00f3n con alguna de nuestras actuaciones\/servicios.<\/span><\/li>\n\t<li style=\"box-sizing: border-box; text-align: justify;\"><span id=\"ctl00_ctl00_MainContentPlaceHolder_PageContentPlaceHolder_ctl01_contenidoLabel\" style=\"box-sizing:border-box\"><strong style=\"box-sizing:border-box; font-weight:bold\">Reclamaci\u00f3n:<\/strong><span>&nbsp;<\/span>una solicitud o exigencia de un derecho supuestamente vulnerado como consecuencia de una actuaci\u00f3n irregular.<\/span><\/li>\n<\/ul>\n\n<p style=\"box-sizing: border-box; margin: 0px 0px 15px; text-align: justify;\"><span id=\"ctl00_ctl00_MainContentPlaceHolder_PageContentPlaceHolder_ctl01_contenidoLabel\" style=\"box-sizing:border-box\">&nbsp;<\/span><\/p>\n\n<p style=\"box-sizing: border-box; margin: 0px 0px 15px; text-align: justify;\"><span id=\"ctl00_ctl00_MainContentPlaceHolder_PageContentPlaceHolder_ctl01_contenidoLabel\" style=\"box-sizing:border-box\">ATENCI\u00d3N: TENGA EN CUENTA QUE CUANDO SE TRATE DE UNA QUEJA QUE IMPLIQUE ALG\u00daN TIPO DE PELIGRO P\u00daBLICO DEBE AVISAR AL TEL\u00c9FONO 092 DEL CUERPO DE POLIC\u00cdA O BIEN AL 112 DE EMERGENCIAS.<\/span><\/p>\n<\/div>\n\n<p>&nbsp;<\/p>\n\n<p>Documentaci\u00f3n requerida<\/p>\n\n<div class=\"text-justify\" id=\"ctl00_ctl00_MainContentPlaceHolder_PageContentPlaceHolder_infoElemListView_ctrl1_contenidoPanel\" style=\"box-sizing: border-box; text-align: justify;\">\n<p style=\"box-sizing: border-box; margin: 0px 0px 15px;\">Se puede adjuntar cualquier documentaci\u00f3n que el reclamante considere adecuada para el caso que plantee.&nbsp;<\/p>\n<\/div>\n\n<p>&nbsp;<\/p>\n\n<p>Costes<\/p>\n\n<div class=\"text-justify\" id=\"ctl00_ctl00_MainContentPlaceHolder_PageContentPlaceHolder_infoElemListView_ctrl2_contenidoPanel\" style=\"box-sizing: border-box; text-align: justify;\">\n<p style=\"box-sizing: border-box; margin: 0px 0px 15px;\">Es gratuito.<\/p>\n\n<p style=\"box-sizing: border-box; margin: 0px 0px 15px;\">&nbsp;<\/p>\n<\/div>\n\n<p>Normativa reguladora<\/p>\n\n<div class=\"text-justify\" id=\"ctl00_ctl00_MainContentPlaceHolder_PageContentPlaceHolder_infoElemListView_ctrl3_contenidoPanel\" style=\"box-sizing: border-box; text-align: justify;\">\n<ul style=\"box-sizing: border-box; margin-top: 0px; margin-bottom: 10px; list-style: square;\">\n\t<li style=\"box-sizing: border-box;\"><span id=\"ctl00_ctl00_MainContentPlaceHolder_PageContentPlaceHolder_ctl04_contenidoLabel\" style=\"box-sizing:border-box\"><span id=\"ctl00_ctl00_MainContentPlaceHolder_PageContentPlaceHolder_ctl04_contenidoLabel\" style=\"box-sizing:border-box\"><a href=\"https:\/\/www.boe.es\/buscar\/act.php?id=BOE-A-1985-5392\" style=\"box-sizing: border-box; background-color: transparent; color: rgb(54, 151, 217); text-decoration: none; transition: all 0.2s ease-in-out 0s;\" target=\"_blank\"><span id=\"ctl00_ctl00_MainContentPlaceHolder_PageContentPlaceHolder_ctl04_contenidoLabel\" style=\"box-sizing:border-box\">Ley 7\/1985, de 2 de abril, Reguladora de las Bases del R\u00e9gimen Local.<\/span><\/a><\/span><\/span><\/li>\n\t<li style=\"box-sizing: border-box;\"><span id=\"ctl00_ctl00_MainContentPlaceHolder_PageContentPlaceHolder_ctl04_contenidoLabel\" style=\"box-sizing:border-box\"><span id=\"ctl00_ctl00_MainContentPlaceHolder_PageContentPlaceHolder_ctl04_contenidoLabel\" style=\"box-sizing:border-box\"><a href=\"https:\/\/www.boe.es\/buscar\/act.php?id=BOE-A-2007-12352\" style=\"box-sizing: border-box; background-color: transparent; color: rgb(54, 151, 217); text-decoration: none; transition: all 0.2s ease-in-out 0s;\" target=\"_blank\"><span id=\"ctl00_ctl00_MainContentPlaceHolder_PageContentPlaceHolder_ctl04_contenidoLabel\" style=\"box-sizing:border-box\">Ley 11\/2007, de Acceso Electr\u00f3nico de los Ciudadanos a los Servicios P\u00fablicos.<\/span><\/a><\/span><\/span><\/li>\n\t<li style=\"box-sizing: border-box;\"><span id=\"ctl00_ctl00_MainContentPlaceHolder_PageContentPlaceHolder_ctl04_contenidoLabel\" style=\"box-sizing:border-box\"><a href=\"https:\/\/www.boe.es\/buscar\/doc.php?id=BOE-A-2018-16673\" style=\"box-sizing: border-box; background-color: transparent; color: rgb(54, 151, 217); text-decoration: none; transition: all 0.2s ease-in-out 0s;\" target=\"_blank\">Ley Org\u00e1nica 3\/2018, de 5 de diciembre, de Protecci\u00f3n de Datos Personales y garant\u00eda de los derechos digitales<\/a>.<\/span><\/li>\n\t<li style=\"box-sizing: border-box;\"><span id=\"ctl00_ctl00_MainContentPlaceHolder_PageContentPlaceHolder_ctl04_contenidoLabel\" style=\"box-sizing:border-box\"><a href=\"https:\/\/www.boe.es\/buscar\/doc.php?id=DOUE-L-2016-80807\" style=\"box-sizing: border-box; background-color: transparent; color: rgb(54, 151, 217); text-decoration: none; transition: all 0.2s ease-in-out 0s;\" target=\"_blank\">Reglamento (UE) 2016\/679 del Parlamento Europeo y del Consejo, de&nbsp;27 de abril de 2016, relativo a la protecci\u00f3n de las personas f\u00edsicas en lo que respecta al tratamiento de datos personales y a la libre circulaci\u00f3n de estos datos<\/a>.<\/span><\/li>\n<\/ul>\n<\/div>\n\n\n                \n        \n\t<\/div>\n<\/div>\n<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e0f6c3 e-flex e-con-boxed e-con e-parent\" data-id=\"5e0f6c3\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Consorcio de Abastecimiento de Aguas a Fuerteventura (CAAF) Servicios y procedimiento Procedimiento para la presentaci\u00f3n de quejas y reclamaciones sobre el funcionamiento del servicio. Informaci\u00f3n Enlace al procedimiento. Descripci\u00f3n El abonado puede manifestar cualquier insatisfacci\u00f3n o disconformidad con la actuaci\u00f3n de la organizaci\u00f3n, as\u00ed como realizar cualquier sugerencia sobre su funcionamiento. Con este sistema pretendemos [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":920,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-932","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/transparencia.caaf.es\/index.php?rest_route=\/wp\/v2\/pages\/932","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/transparencia.caaf.es\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/transparencia.caaf.es\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/transparencia.caaf.es\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/transparencia.caaf.es\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=932"}],"version-history":[{"count":4,"href":"https:\/\/transparencia.caaf.es\/index.php?rest_route=\/wp\/v2\/pages\/932\/revisions"}],"predecessor-version":[{"id":936,"href":"https:\/\/transparencia.caaf.es\/index.php?rest_route=\/wp\/v2\/pages\/932\/revisions\/936"}],"up":[{"embeddable":true,"href":"https:\/\/transparencia.caaf.es\/index.php?rest_route=\/wp\/v2\/pages\/920"}],"wp:attachment":[{"href":"https:\/\/transparencia.caaf.es\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=932"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}